Scope
Software development and maintenance, cybersecurity, data processing and verification, technical support and consultancy.
TECHITSAFE Portal
Service Level Agreement
Operational expectations, availability targets, and response times for service delivery.
Scope and Availability
Availability
99% service availability target, excluding scheduled maintenance and force majeure events.
Response Targets
Critical
1–2 hours
High Priority
4 hours
Standard
24 hours
Low Priority
48 hours
Client Responsibilities
- Provide accurate information and timely feedback
- Maintain secure access credentials
- Ensure compliance with Nigerian laws and regulations